Legal notice

Legal Notice

1. Website and Operator Information

This website is operated under the TEKILA brand.

The seller's identification, registered address and contact details are provided in the Contact Information section of this website.

Website: tekila.pt

For questions regarding orders, products, returns or the use of this website, please use our Contact page.

2. Consumer Complaints

Consumers may submit complaints through the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico):

www.livroreclamacoes.pt

3. Alternative Dispute Resolution

In accordance with Portuguese consumer law, in the event of a consumer dispute the consumer may use an Alternative Dispute Resolution (ADR/RAL) entity that is competent for the dispute.

As TEKILA sells online throughout Portugal, the competent consumer dispute-resolution entities include:

Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
www.centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra (CACRC)
www.cacrc.pt

Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
www.cicap.pt

Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (TRIAVE)
www.triave.pt

Centro de Informação, Mediação e Arbitragem de Consumo – Tribunal Arbitral de Consumo (CIAB)
www.ciab.pt

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)
www.consumoalgarve.pt

Centro de Informação, Mediação e Arbitragem da Região Autónoma dos Açores (CIMARA)
www.ocimara.pt

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM)
www.madeira.gov.pt/cacc

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
www.cniacc.pt

Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL)
arbitragem.autonoma.pt

The appropriate entity may depend on the consumer's location, the place where the contract is considered to have been concluded or performed, the nature of the dispute and the territorial competence of each entity.

An updated list of consumer Alternative Dispute Resolution entities is available through the Portuguese consumer and justice authorities.

4. Consumer Arbitration

For consumer disputes of low economic value, Portuguese law may provide for mandatory arbitration or mediation when the consumer expressly chooses to submit the dispute to a legally authorised consumer arbitration centre.

Nothing in this notice limits the consumer's right to seek other remedies available under applicable law.

5. Applicable Law

This website and transactions made through tekila.pt are governed by Portuguese law, without prejudice to mandatory consumer protection rights applicable under Portuguese and European Union law.