Shipping

All orders are prepared and shipped from Portugal.

Portugal

Standard delivery costs €2.95.

Free standard delivery is available on orders of €35 or more.

Estimated delivery time: 3–5 business days.

European Union

Tracked delivery costs €7.90.

Free tracked delivery is available on orders of €75 or more.

Estimated delivery time: 5–8 business days.

Shipping is currently available to the European Union destinations enabled at checkout, excluding Cyprus.

Delivery times are estimates and may occasionally be affected by the carrier, destination or circumstances outside TEKILA's control.

Once your order has been dispatched, you will receive a confirmation with the relevant order and tracking information, where applicable.

Returns & Right of Withdrawal

For eligible online purchases, you may exercise your right of withdrawal within 14 days from the day you receive your order, without having to provide a reason.

To exercise your right of withdrawal, please contact us through our Contact page before sending any item back. We will provide the necessary return instructions and return address.

After notifying us of your decision to withdraw, eligible goods must be returned without undue delay and no later than 14 days after that notification.

Hygiene & Piercing Jewelry

For health and hygiene reasons, piercing jewelry supplied in sealed hygiene packaging cannot be returned after the hygiene seal has been opened.

To remain eligible for return under the right of withdrawal, jewelry must remain unused, unworn and, where applicable, in its original sealed hygiene packaging.

This restriction does not affect your statutory rights if an item is defective, damaged or different from the item ordered.

Return Shipping Costs

When a return is made because you have exercised your right of withdrawal, the direct cost of returning the goods is the customer's responsibility.

If the item received is defective, damaged or incorrect, please contact us through our Contact page before returning it. Where applicable, TEKILA will cover the necessary return costs.

Refunds

Once we have received the returned goods, or you have provided evidence that they were sent back, we will process the applicable refund using the same payment method used for the original purchase, unless otherwise agreed.

Refunds made under the statutory right of withdrawal include the cost of the least expensive standard delivery option originally offered, where applicable.

Additional delivery costs resulting from your choice of a more expensive shipping method are not refundable beyond the cost of the standard delivery option.

Wrong, Damaged or Defective Items

Please inspect your order after delivery.

If you receive an incorrect, damaged or defective item, please contact us through our Contact page as soon as possible. Include your order number and clear photographs where relevant.

We will assess the situation and provide the appropriate solution in accordance with your statutory consumer rights.

Need Help?

For questions about shipping, returns or your order, please use our Contact page.